Xobee Networks, LLC.
Billing & Payment Policy
Purpose
Xobee Networks, LLC. (“Xobee”) is committed to providing reliable, high-quality technology services while maintaining fair and consistent billing practices. The following Billing & Payment Policy applies to all recurring services, projects, products, and professional services unless otherwise specified in a written agreement.
Invoice Schedule
Recurring Services
Managed Services, cloud services, hosted infrastructure, voice services, licensing, backup, security, and other recurring services are billed in advance for the service period identified on the invoice.
Non-Recurring Services
Professional services, project work, products, hardware, software, usage-based services, and other one-time charges are billed as incurred unless otherwise specified in your agreement.
Electronic Delivery
Invoices are delivered electronically to the billing contact(s) designated by the Client. The Client is responsible for ensuring billing contact information remains accurate and current.
Payment Terms
Payment is due within thirty (30) days from the invoice date unless otherwise stated in a signed agreement.
Payments may be made by ACH, credit card, check, or other approved payment methods.
Clients enrolled in automatic payment authorize Xobee to process payment using the payment method on file according to the invoice due date.
Returned checks, declined credit cards, rejected ACH transactions, or other failed payments may be subject to applicable processing fees and any bank charges incurred by Xobee.
Billing Questions & Invoice Disputes
Clients are encouraged to review invoices promptly upon receipt.
Any billing dispute or invoice question must be submitted in writing within fifteen (15) calendar days of the invoice date.
Failure to notify Xobee within this period constitutes acceptance of the invoice as accurate.
The existence of a disputed invoice does not relieve the Client of its obligation to timely pay all undisputed amounts.
Late Payments
Invoices not paid by the due date become past due.
Xobee may assess a late payment charge equal to 1.5% per month (18% annually) on unpaid balances or the maximum amount permitted by applicable law, whichever is less.
Acceptance of a late payment does not waive Xobee’s right to enforce any provision of this policy.
Courtesy Payment Reminders
As a courtesy, Xobee may send payment reminder notifications after an invoice becomes past due.
Courtesy reminders are provided solely as a convenience and do not extend payment terms, waive late fees, or limit Xobee’s rights under this policy.
Clients remain responsible for ensuring payments are made regardless of whether reminder notices are received.
Billing Hold
Beginning on the 5th day of the month following the invoice due date, accounts that remain unpaid may be placed on Billing Hold.
While an account is on Billing Hold:
- New service requests may not be scheduled.
- Existing support requests may be delayed or suspended.
- Project work may be paused.
- Professional services may be postponed.
- Dispatching of technicians may be delayed until the account has been brought current.
At Xobee’s discretion, emergency services may still be provided and billed separately.
Monitoring, backup, cybersecurity protection, cloud hosting, and other automated recurring services may continue unless otherwise suspended.
Service Suspension
Beginning on the 10th day of the month following the invoice due date, Xobee reserves the right to suspend any or all services associated with the account until the outstanding balance has been paid or other acceptable payment arrangements have been approved.
Services subject to suspension include, but are not limited to:
- Managed IT Services
- Help Desk Support
- Onsite Support
- Cloud Services
- Hosted Servers
- Hosted Desktops
- Microsoft 365 Services
- Voice Services
- Internet Services
- Backup Services
- Cybersecurity Services
- Software Licensing
- Professional Services
- Any other services provided by Xobee
Service suspension may occur without additional notice.
Service Restoration
Once payment has been received and verified, Xobee will make reasonable efforts to restore suspended services as quickly as operationally possible.
Service restoration is generally completed within one (1) business day, although more complex environments may require additional time.
Restoration timing is not guaranteed and is subject to technician availability and service complexity.
Accounts requiring restoration after suspension may be subject to a $25.00 administrative reactivation fee.
Collections
Accounts that remain delinquent may be referred to a third-party collection agency or legal counsel.
The Client agrees to reimburse Xobee for all reasonable costs incurred in collecting unpaid balances, including:
- Collection agency fees
- Attorney’s fees
- Court costs
- Filing fees
- Interest
- Any other collection expenses permitted by law
Account Termination
Xobee reserves the right to terminate services and close an account if payment remains delinquent.
Termination of services does not release the Client from responsibility for:
- Outstanding balances
- Equipment charges
- Licensing obligations
- Contractual commitments
- Early termination fees (if applicable)
Should service be requested after account termination, Xobee may require execution of a new service agreement, payment of all outstanding balances, and payment of any applicable setup or onboarding fees.
Suspension Liability
The Client acknowledges that suspension or termination of services due to non-payment may result in loss of access to technology services, hosted applications, cloud resources, voice services, backups, monitoring, email services, or other systems.
Xobee shall not be liable for any loss of business, interruption of operations, data loss, lost profits, damages, or other claims arising from the suspension or termination of services resulting from the Client’s failure to make timely payment.
No Offset or Withholding
The Client may not withhold, reduce, offset, or delay payment of any undisputed invoice based upon dissatisfaction with services, pending warranty claims, project disagreements, or any other unrelated dispute.
Any concerns regarding service quality or contractual obligations should be addressed through Xobee’s management team while undisputed invoices remain payable according to the agreed payment terms.
Automatic Payment
Xobee may require certain services, including month-to-month Managed Service Agreements or other recurring subscription services, to be enrolled in automatic ACH or credit card payment.
If an automatic payment method expires, is cancelled, or repeatedly fails, Xobee reserves the right to suspend services until a valid payment method has been provided.
Billing Contact Information
The Client is responsible for maintaining accurate billing contacts, mailing addresses, email addresses, telephone numbers, and payment information.
Failure to receive an invoice due to outdated contact information does not relieve the Client of payment obligations.
Billing Department
Questions regarding invoices or payment arrangements should be directed to Xobee’s Billing Department as soon as possible. We encourage clients experiencing temporary financial hardship to contact us before invoices become delinquent so that reasonable payment arrangements may be considered at Xobee’s sole discretion.
